I'm not there to receive my package

If you can’t change your delivery address and no one else can accept the delivery at the delivery address, it may be left at a carrier’s facility. Please review the designated carrier’s policy for such circumstances (available from your tracking information link). 

Contact Information for our Carriers: 

  • USPS: tracking and delivery support 
  • UPS: tracking support for the United States

In some cases, the carrier may leave your order in a safe box at the address if it’s student accommodation, apartment, or your workplace. Although it is our mission to help where we can, once a package leaves our warehouse, the carrier is responsible to deliver and resolve lost package issues. Please make contact with the carrier to help resolve all delivery issues. 

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