I haven't received my refund
This is not a typical situation and we apologize for the issues. If you haven’t received a refund yet, please double-check your bank account for the date around the original purchase. Some banks back-date refunds to the original purchase date.
Next, you should contact your credit card company (if you used a third party or special exception). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact our returns team via email.